Monday, February 28, 2011
Friday, February 25, 2011
Librarians should occasionally record video of themselves conducting a reference interview so that they can evaluate and improve their skills at the reference desk. Before you record yourself answering the question, politely ask the patron to wait a moment while you apply your make-up, do a sound check, and take a light reading.
Thursday, February 24, 2011
When an androgynous patron asks you to point him or her to the library's restroom, librarians can avoid any awkwardness by...
- Giving them directions to the "family" restroom.
- Saying, "Our restrooms are closed for cleaning."
- Mumbling something about a jammed printer and running away.
- Pulling the fire alarm.
- Handing them a paper cup and saying, "Just use this."
Wednesday, February 23, 2011
Tuesday, February 15, 2011
Friday, February 11, 2011
Librarians should expedite the processing of books with short lifespans. New textbooks, computer software manuals, and anything about social media should be cataloged upon arrival and immediately weeded to make room for something more current.