Wednesday, July 06, 2005

Extraordinary patrons, Doubting the powers of

Do not doubt the extraordinary powers of your library's patrons. For example, if a patron declines the offer of a pencil to write down a call number because he has "a photographic memory," it is not polite to ask, "Seriously?! I've never met anyone who actually has a real photographic memory."

It is also impolite to laugh wholeheartedly when -- ten minutes later -- the same patron emerges from the stacks without the book, returns to reference desk, and asks for a pencil.


Darla said...

Is smiling inwardly allowed?

nancy said...

oh no. i smiled outwardly.