- Always answer with a long, detailed greeting including your name, title, rank, department, and the name of your library. (This is especially helpful with internal calls.)
- Read from an institutionally assigned script.
- Never answer with just a last name: "Stabler." It works for t.v. detectives; not librarians.
- Never, under any circumstances, answer with a simple, "Hello?"
Thursday, December 14, 2006
There are a few simple rules to follow when answering a telephone on behalf of your library...
Posted by J at 8:50 PM