If your library’s patrons are having a hard time navigating the wealth of information on the library web site, create online video tutorials to demonstrate some simulated searches. If your patrons can’t figure out how to use the tutorials, create a “How to use this tutorial” web page. You can then print this page and hand it to patrons when they wander to the desk and ask you how to search for information.
Thursday, May 29, 2008
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3 comments:
Too close to the bone: I was asked to do precisely this once.
How come Google doesn't have to do tutorials?
Because. They're freakin' Google.
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